Report Abuse

Report by email

For how we handle reports, see our Abuse Handling Policy.

What to include

To help us investigate your report, please provide:

• The domain name, URL, IP address or other identifier of the affected service
• A description of the reported content or activity
• The reason you believe the content or activity is unlawful or violates our policies
• Relevant evidence, such as screenshots, email headers, logs, timestamps or other technical information
• The applicable law, court order, administrative order or other legal basis, where relevant
• Your name and contact details so that we can contact you if additional information is required

For reports concerning a specific item of potentially illegal content, please identify the content and its location as precisely as reasonably possible.

Types of reports

We accept reports concerning, among other things:

• phishing and fraudulent websites
• malware and malicious software
• compromised systems
• spam and abusive email activity
• unauthorised access and network attacks
• DDoS activity
• copyright and other intellectual-property complaints
• privacy and personal-data violations
• illegal content
• child sexual abuse material
• terrorist content
• violations of the ClearStack / quicksrv Acceptable Use Policy

What happens after a report?

We assess reports based on the information provided, the nature and apparent severity of the issue, the applicable law and our contractual policies.

Depending on the circumstances, we may:

• request additional information from the reporter;
• contact the customer responsible for the affected service;
• request remediation;
• restrict or suspend affected services;
• block or isolate specific network traffic or infrastructure;
• preserve relevant information where legally permitted or required;
• notify relevant network or security parties; or
• notify competent authorities where required or appropriate.

We do not automatically treat every allegation as established fact. Reports are assessed individually and appropriate action is determined according to the circumstances and applicable legal and contractual requirements.

For serious or urgent threats to the security of people, systems or networks, we may take immediate protective measures.

Confidentiality

We handle abuse reports confidentially to the extent reasonably possible. However, information may need to be shared with the affected customer, service providers, competent authorities or other relevant parties where necessary to investigate, respond to or resolve the matter, or where required by law.

Acknowledgement and decisions

Where required by applicable law, we will acknowledge and assess notices concerning suspected illegal content and communicate the outcome to the relevant parties.

Where we restrict or suspend a service on the basis that customer-provided information is illegal or violates our terms, we may provide the affected customer with the reasons for the decision as required by applicable law.

Contact

Abuse: abuse@clearstack.nl